Frequently Asked Questions (FAQ's)

Booking a course

How do I book a course through the Training Academy?

You can book a course through the Training Academy website by browsing the available courses, selecting the one you’re interested in, and following the prompts to register and pay.

What payment methods are accepted for course bookings?

We accept various payment methods including Google pay, Maestro, Mastercard and Visa.

Can I book multiple courses at once?

Yes, you can book multiple courses in one transaction. Simply add the courses to your cart and proceed to checkout.

What happens after I book a course?

After booking, you will receive a confirmation email with details about the course and a follow up email from the provider detailing course specific information.

Can I get a refund if I need to cancel my booking?

Our refund policy varies depending on the course and the timing of the cancellation. Please refer to our refund policy page for detailed information.

Course Details

Where can I find detailed information about a course?

Detailed information about each course, including the content, duration, and prerequisites, can be found on the course’s page on our website.

Are there any prerequisites for the courses?

Some courses may have prerequisites. These will be clearly listed in the course details section.

What is the duration of the courses?

Course duration varies. Please check the specific course page for information on its length.

What if I have technical issues accessing the online course?

If you encounter technical issues, please contact our support team at trainingpartners@cimspa.co.uk for assistance.

Will I receive a certificate after completing the course?

Yes, upon successful completion of the course and any required assessments, you will receive a certificate from the either the Awarding Organisation and/or Training Provider.

General

What is the Training Academy for Sport and Physical Activity?

The Training Academy is an initiative designed to enhance the quality and accessibility of training opportunities for Sport and Physical Activity professionals. It provides high-standard, relevant training that meets industry needs.

How do I contact the Training Academy for Sport and Physical Activity?

You can contact us via email at trainingpartners@cimspa.co.uk. Our customer service team is available during business hours to assist you.

Are there any discounts available for courses?

Occasionally, we offer discounts and promotions. Please check the website for the latest updates.

Can I get CPD points for completing a course?

Yes, all the academy courses are eligible for CPD points. This information will be included in the course details.

Is there any support available for learners with disabilities?

Yes, we strive to provide inclusive education and work closely with our education partners to offer various forms of support. Please contact us to discuss your specific needs.

How do education providers get involved in the Academy?

CIMSPA Training Provider Partners that meet the Enhancing Quality Assurance status can get involved by expressing their interest to CIMSPA. Upon achieving their Enhancing Quality Assurance status they will gain access to a form to express their interest.

Selected partners will be invited to participate in the academy based on demand and alignment with local skills diagnostics.

What does Enhancing Quality Assurance status mean?

Enhancing Quality Assurance status is a recognition awarded by CIMSPA to training providers who meet stringent quality criteria. This status ensures that providers offer high-standard, relevant training that aligns with industry needs.